NEVCO conference series. Exceptional customer service skills is as easy as managing expectations

NEVCO conference series. Exceptional customer service skills is as easy as managing expectations / presented by Liz Barlowe ; producer, Scott Rouse.

Other author/creator	Rouse, Scott, director.
Other author/creator	National Educational Video, Inc., production company.
Format	Electronic and Video (Streaming)
Publication Info	[Place of publication not identified] : National Educational Video, Inc., [2013]
Description	1 online resource (65 minutes)
Supplemental Content	https://go.openathens.net/redirector/ecu.edu?url=http://www.aspresolver.com/aspresolver.asp?MARC;2331621
Subject(s)	Geriatrics--Customer services.

Other title	NEVCO conference series. Exceptional customer service skills and managing expectations
Abstract	These webinar sessions, taught by one of the most experienced Geriatric Care Managers in the industry, provide invaluable insights and training for anyone interested in or already pursuing a career in Geriatric Care Management. Many of these courses are also ideal for people who serve seniors in other fields, such as senior move managers and home healthcare company owners and operators. Enhance your practice by proven strategies that keep clients and their responsible parties happy. Demonstrate your skills to increase referrals and profitability. Discover quality assurance programs that work.
General note	Title from resource description page (viewed July 22, 2016).
Performer	Presented by: Liz Barlowe.
Language	In English.
Genre/form	Instructional films.

Library	Location	Call Number	Status	Item Actions
	Electronic Resources	Access Content Online	✔ Available