Dealing with parents.
| Other author | Lambent Productions, producer. |
| Format | Video (Streaming) |
| Publication Info | [England] : Teachers TV/UK Department of Education, 2005. |
| Description | 1 online resource (14 min.). |
| Supplemental Content | https://go.openathens.net/redirector/ecu.edu?url=http://www.aspresolver.com/aspresolver.asp?EDIV;1736733 |
| Subjects |
| Series | Primary admin staff ; 1 |
| Abstract | When parents are angry or upset, administration staff are often the people that experience their emotional outbursts directly. In this programme, office staff at Ocklynge Junior School take part in a series of role-plays with actors playing anxious and irate parents to explore and demonstrate how best to deal with emotional parents.The teachers are observed by educational psychologist and conflict resolution expert Paul Myszor. He comments on their teamwork, people skills, body language and ability to stay calm under pressure and offers tips and techniques to improve their responses. |
| General note | Title from resource description page (viewed Mar. 5, 2012). |
| Other forms | Previously released as DVD. |
| Reproduction note | Electronic reproduction. Alexandria, VA : Alexander Street Press, 2012. (VAST: Academic video online). Available via World Wide Web. |
| Language | This edition in English. |
| Genre/form | Nonfiction television programs. |
| Genre/form | Instructional television programs. |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |