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035 a| (Sirsi) a5270047;

035 a| (OCoLC)1022751656;

100 1 a| Leutenberg, Ester A.,e| author.=| ^A1392588;

245 14 a| The conflict management skills workbook :b| self-assessments, exercises & educational handouts /c| Ester A. Leutenberg, John J. Liptak, illustrated by Amy L. Brodsky.;

246 30 a| Conflict management skills workbook;

246 33 a| Conflict management skills workbook :b| self-assessments, exercises and educational handouts;

264 1 a| Duluth, MN :b| Whole Person Associates,c| [2010];

300 a| 1 online resource (123 pages) :b| illustrations;

336 a| two-dimensional moving imageb| tdi2| rdacontent;

337 a| computerb| c2| rdamedia;

338 a| online resourceb| cr2| rdacarrier;

347 a| data file2| rda;

500 a| Title from resource description page (viewed October 05, 2017).;

505 0 a| Beliefs about Conflict Scale -- Conflict Management Styles Scale -- Listening for Meaning Scale -- Hot Buttons Scale -- Negotiation Style Scale.;

520 a| Conflict is a basic fact of life. Because conflicts are disagreements resulting from people or groups having differences in attitudes, beliefs, values, or needs, conflict is inevitable. Conflict itself is not a bad thing, as long as the conflict is managed effectively. The self-assessments, exercises, and journaling activities in this book will take participants through a unique negotiations model. This model helps participants learn about their beliefs surrounding conflict, identify their preferred style for managing conflict, examine active listening skills, identify the situations that trigger conflict, and recognize their negotiation style for what they want and need. Divided into five sections, participants look at: beliefs about conflict, conflict management styles, listening for meaning, hot buttons, and negotiation style. Each section serves as an avenue for individual self-reflection, as well as for group experiences revolving around identified topics of importance. Each assessment includes directions for easy administration, scoring, and interpretation. Also included are exploratory activities, reflective journaling activities, and educational handouts to help participants discover their habitual effective and ineffective conflict management skills. Finally, instruction is provided for enhancing participants most critical weaknesses when attempting to prevent or resolve real-life conflicts.;

546 a| In English.;

650 0 a| Conflict managementv| Problems, exercises, etc.=| ^A13642;

655 7 a| Problems and exercises.2| lcgft;

700 1 a| Liptak, John J.,e| author.=| ^A1127987;

700 1 a| Brodsky, Amy L.q| (Amy Leutenberg),e| illustrator.=| ^A1395954;

776 08 i| Original version:z| 9781570252396;

856 40 u| https://go.openathens.net/redirector/ecu.edu?url=http://www.aspresolver.com/aspresolver.asp?CTV4;3404244;

910 a| EJM 2017-11-09;

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944 a| 3404244;

945 a| The Whole World;

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The conflict management skills workbook : self-assessments, exercises & educational handouts / Ester A. Leutenberg, John J. Liptak, illustrated by Amy L. Brodsky.

Author/creator	Leutenberg, Ester A. author.
Other author	Liptak, John J., author.
Other author	Brodsky, Amy L. (Amy Leutenberg), illustrator.
Format	Electronic
Publication	Duluth, MN : Whole Person Associates, [2010]
Copyright Date	copyright 2010
Description	1 online resource (123 pages) : illustrations
Supplemental Content	https://go.openathens.net/redirector/ecu.edu?url=http://www.aspresolver.com/aspresolver.asp?CTV4;3404244
Subjects	Conflict management--Problems, exercises, etc.

Portion of title	Conflict management skills workbook
Other title	Conflict management skills workbook : self-assessments, exercises and educational handouts
Contents	Beliefs about Conflict Scale -- Conflict Management Styles Scale -- Listening for Meaning Scale -- Hot Buttons Scale -- Negotiation Style Scale.
Abstract	Conflict is a basic fact of life. Because conflicts are disagreements resulting from people or groups having differences in attitudes, beliefs, values, or needs, conflict is inevitable. Conflict itself is not a bad thing, as long as the conflict is managed effectively. The self-assessments, exercises, and journaling activities in this book will take participants through a unique negotiations model. This model helps participants learn about their beliefs surrounding conflict, identify their preferred style for managing conflict, examine active listening skills, identify the situations that trigger conflict, and recognize their negotiation style for what they want and need. Divided into five sections, participants look at: beliefs about conflict, conflict management styles, listening for meaning, hot buttons, and negotiation style. Each section serves as an avenue for individual self-reflection, as well as for group experiences revolving around identified topics of importance. Each assessment includes directions for easy administration, scoring, and interpretation. Also included are exploratory activities, reflective journaling activities, and educational handouts to help participants discover their habitual effective and ineffective conflict management skills. Finally, instruction is provided for enhancing participants most critical weaknesses when attempting to prevent or resolve real-life conflicts.
General note	Title from resource description page (viewed October 05, 2017).
Language	In English.
Issued in other form	Original version: 9781570252396
Genre/form	Problems and exercises.

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The conflict management skills workbook : self-assessments, exercises & educational handouts / Ester A. Leutenberg, John J. Liptak, illustrated by Amy L. Brodsky.

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