Transforming health care Virginia Mason Medical Center's pursuit of the perfect patient experience / Charles Kenney ; foreword by Donald M. Berwick.

Author/creator Kenney, Charles
Format Electronic
Publication InfoBoca Raton : CRC Press,
Descriptionxxii, 223 p. : ill. ; 24 cm.
Supplemental ContentFull text available from Ebook Central - Academic Complete
Subjects
Virginia Mason Medical Center.
Virginia Mason Medical Center.
Health services administration--United States.
Health facilities--Administration. --Standards. --United States.
Medical care--United States.
Health Facilities--organization & administration. --Washington.
Cost Control--methods. --Washington.
Delivery of Health Care--organization & administration. --Washington.
Efficiency, Organizational--Washington.
Patient Satisfaction--Washington.
Quality Assurance, Health Care--methods. --Washington.

Abstract "A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher.
Bibliography noteIncludes bibliographical references and index.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 2010040400
ISBN9781563273759 (hardcover : alk. paper)

Availability

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Electronic Resources Access Content Online ✔ Available