/LC.GIF&client=easterncarolinaedu)
Measuring performance a toolkit of traditional and alternative methods / by David Jenkins.
| Author/creator | Jenkins, David |
| Format | Electronic |
| Publication Info | Farnham, Surrey ; Burlington, Vt. : Gower Pub., |
| Description | 141 p. ; 26 cm. |
| Supplemental Content | Full text available from Ebook Central - Academic Complete |
| Subjects |
| Contents | Getting measures right -- The emergence of value as a measure -- The idea of command as the source of accounting doctrine -- Budgets, targets and standards -- The ideology behind standard accounting doctrine -- How budgets and targets are set -- Motivation, coordination and planning -- The hidden costs of flawed planning -- Measures and the process chain -- Counting the cost of disruption to the process -- How to measure the cost of command -- What needs to be done to reform standard accounting doctrine -- How to use measures for coordination, planning and control -- The productivity goal and how to achieve it -- Home or away: the truth about outsourcing -- Measuring changes in productivity -- How to measure response -- How to measure innovation -- How to measure improvement -- How to measure results and motivation -- How to test your information system -- Measurement systems: the options -- League tables and performance review. |
| Bibliography note | Includes bibliographical references (p. [135]) and index. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2011031299 |
| ISBN | 9780566088605 (hardback : alk. paper) |
| ISBN | 9781409440253 (ebook) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |