Safety-II in Practice : Developing the Resilience Potentials.

Author/creator Hollnagel, Erik, 1941-
Format Electronic
Publication InfoMilton : Taylor and Francis, 2017.
Description1 online resource (145 pages)
Supplemental ContentEbook Central
Subjects
Industrial safety--Management.

Contents Cover; Half Title; Title Page; Copyright Page; Dedication; Contents; List of figures and tables; Preface; 1 Safety management anno 2016; Managing what is not there; Safety management: a focus on details; Managing safety by snapshots; Managing safety by everyday work; Safety-I and Safety-II; Safety as an antidote; Antidote #1: prevention and elimination; Antidote #2: improved defences; Antidote #3: coping with complexity; 2 What does 'resilience' mean?; The origin of resilience as a concept; Other uses of resilience; Negative connotations; Accentuate the positive.
Contents How resilient is my organisation?3 The basis for resilient performance; Work-as-Imagined and Work-as-Done; Individual or organisational 'mechanisms'?; From individual performance to culture; Culture as a suffix; The resilience potentials; Interlude: on monolithic explanations; 4 The resilience potentials; The potential to respond; The Ebola crisis in 2015; Target porn; Characterisation of the potential to respond; The potential to monitor; The Prudhoe Bay oil spill; Consumer Price Index to measure inflation; Characterisation of the potential to monitor; Indicators; The potential to learn.
Contents Saddleback fatality learning reviewA failure to detect patterns; Characterisation of the potential to learn; Prerequisites for learning; Failing to learn; The potential to anticipate; Anticipation and models of the future; Cheap travel (SNCF); Cloned meat (US); Characterisation of the potential to anticipate; Issues in the potential to anticipate; Other potentials?; 5 RAG -- the resilience assessment grid; Fundamental requirements to process management; British Petroleum and the Baker report; Measurement or assessment?; 'Six honest serving-men'; Assessing the four potentials.
Contents The potential to respondExample: Competence assessment of air traffic controllers; Questions addressing the potential to respond; The potential to monitor; Example: hospital standardised mortality ratio (HSMR); Questions addressing the potential to monitor; The potential to learn; Example: Alan Greenspan and the financial crisis; Questions addressing the potential to learn; The potential to anticipate; Example: Turing Pharmaceuticals; Questions addressing the potential to anticipate; Proxy measures; Formulating the diagnostic questions; How to present the results of an assessment.
Contents Developing the potential to respondDiagnostic and formative questions; The potential to respond; The potential to monitor; The potential to learn; The potential to anticipate; How to use the RAG to manage the potentials for resilient performance; 6 RAG -- towards a model of resilient performance; Structural models of organisations; Functional models of how an organisation works; The four potentials as functions; The detailed model; The complete model; A generic model of resilience potentials; 7 Developing resilience potentials; Changing organisational culture; Changing practice; The third way.
Scope and content "Safety-I is defined as the freedom from unacceptable harm. The purpose of traditional safety management is therefore to find ways to ensure this 'freedom'. But as socio-technical systems steadily have become larger and less tractable, this has become harder to do. Resilience engineering pointed out from the very beginning that resilient performance - an organisation's ability to function as required under expected and unexpected conditions alike - required more than the prevention of incidents and accidents. This developed into a new interpretation of safety (Safety-II) and consequently a new form of safety management. Safety-II changes safety management from protective safety and a focus on how things can go wrong, to productive safety and a focus on how things can and do go well. For Safety-II, the aim is not just the elimination of hazards and the prevention of failures and malfunctions but also how best to develop an organisation's potentials for resilient performance - the way it responds, monitors, learns, and anticipates. That requires models and methods that go beyond the Safety-I toolbox. This book introduces a comprehensive approach for the management of Safety-II, called the Resilience Assessment Grid (RAG). It explains the principles of the RAG and how it can be used to develop the resilience potentials. The RAG provides four sets of diagnostic and formative questions that can be tailored to any organisation. The questions are based on the principles of resilience engineering and backed by practical experience from several domains. Safety-II in Practice is for both the safety professional and academic reader. For the professional, it presents a workable method (RAG) for the management of Safety-II, with a proven track record. For academic and student readers, the book is a concise and practical presentation of resilience engineering."--Provided by publisher.
General note'Dysfunctional' and 'resilient' organisations.
Bibliography noteIncludes bibliographical references and index.
Source of descriptionPrint version record.
Issued in other formPrint version: Hollnagel, Erik. Safety-II in Practice : Developing the Resilience Potentials. Milton : Taylor and Francis, ©2017 9781138708914
Genre/formElectronic books.
ISBN9781351780759
ISBN1351780751

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