Customer Service in Academic Libraries
| Author/creator | Mossop, Stephen Author |
| Format | Electronic |
| Publication Info | Chandos Publishing [Imprint] Oxford : Elsevier Science & Technology Saint Louis : Elsevier Science & Technology Books [Distributor] |
| Description | 152 p. 09.000 x 06.000 in. |
| Supplemental Content | Full text available from Ebook Central - Academic Complete |
| Supplemental Content | Full text available from eBook - Social Sciences 2016 [EBCSS16] |
| Subjects |
| Series | Chandos Information Professional Ser. |
| Summary | Annotation "Customer Service in Academic Libraries" draws on practical experience to explore the concept, nature, and benefits of an organizational culture based upon the principles and practices of customer service, in its fullest sense.The term customer service is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focusing organizational and individual attention on understanding and meeting the needs of the customer.The book begins by defining customer service and related terms, then looks at building relationships, meeting customer needs, and marketing and communication. Remaining chapters concern developing people, measuring impact, maintaining quality, and a series of case studies giving practical examples from professionals.Discusses customer service in a library settingTranslates management theory into useful practice informationExamines building relationships, meeting customer needs, and marketing and communicationProvides examples of practical experience grounded in recent, transferable experience" |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| ISBN | 9781843347583 |
| ISBN | 184334758X (Trade Paper) Active Record |
| Standard identifier# | 9781843347583 |
| Stock number | 01167891 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | ✔ Available |