Designing the invisible : an introduction to service design / by Lara Penin.
| Author/creator | Penin, Lara author. |
| Format | Book |
| Publication | London ; New York, NY : Bloomsbury Publishing, 2018. |
| Copyright Date | ©2018 |
| Description | 342 pages : color illustrations ; 27 cm |
| Subjects |
| Portion of title | Introduction to service design |
| Contents | Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities. |
| Bibliography note | Includes bibliographical references and index. |
| Issued in other form | Online version: Penin, Lara. Introduction to service design. London ; New York, NY : Bloomsbury Publishing, 2017 9781350031913 |
| LCCN | 2017022582 |
| ISBN | 9781472572585 (pbk. ; alk. paper) |
| ISBN | 1472572580 (pbk. ; alk. paper) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | HF5415.5 .P454 2018 | ✔ Available | Place Hold |