Tools

LEADER 03633cam a2200469 a 4500

001 ssj0000623130;

003 WaSeSS;

005 20190313051101.0;

006 m d ;

007 cr n ;

008 111012s2012 enka sb 001 0 eng d;

010 a| 2011041130;

020 a| 9781107004658 (hardback);

035 a| (WaSeSS)ssj0000623130;

040 a| DLCc| DLCd| DLCd| WaSeSS;

042 a| pcc;

049 a| EREEa| NEHH;

050 00 a| JF1351b| .P53 2012;

082 00 a| 352.3/752| 23;

084 a| BUS0850002| bisacsh;

100 1 a| Pidd, Michael.=| ^A178806;

245 10 a| Measuring the performance of public servicesh| [electronic resource] :b| principles and practice /c| Michael Pidd.;

260 a| Cambridge ;a| New York :b| Cambridge University Press,;

300 a| xv, 316 p. :b| ill. ;c| 26 cm.;

504 a| Includes bibliographical references (p. [300]--311) and index.;

505 8 a| Machine generated contents note: List of figures; List of tables; Part I. Principles of Performance Measurement: 1. Measuring public sector performance; 2. Why measure, what to measure and what can go wrong; Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning; 4. Measurement for monitoring and control; 5. Measurement for comparison; 6. Measurement for accountability; Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time; 8. Scorecards and multidimensional indicators; 9. Composite indicators; 10. League tables and ranking; 11. Data envelopment analysis; Index.;

506 a| Available only to authorized users.;

520 a| "Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing" --c| Provided by publisher.;

538 a| Mode of access: World Wide Web;

650 0 a| Public administration.=| ^A1367;

650 0 a| Public administrationx| Evaluation.=| ^A1114222;

650 7 a| BUSINESS & ECONOMICS / Organizational Behavior.2| bisacsh;

655 0 a| Electronic books.=| ^A491897;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=862380;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 4979869;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4979869-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 12/7/2018x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4979869-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 12/7/2018x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4979869-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 12/7/2018x| EBOOKz| JERESOURCE;

Measuring the performance of public services principles and practice / Michael Pidd.

Author/creator	Pidd, Michael
Format	Electronic
Publication Info	Cambridge ; New York : Cambridge University Press,
Description	xv, 316 p. : ill. ; 26 cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Public administration. Public administration--Evaluation.

Contents	Machine generated contents note: List of figures; List of tables; Part I. Principles of Performance Measurement: 1. Measuring public sector performance; 2. Why measure, what to measure and what can go wrong; Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning; 4. Measurement for monitoring and control; 5. Measurement for comparison; 6. Measurement for accountability; Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time; 8. Scorecards and multidimensional indicators; 9. Composite indicators; 10. League tables and ranking; 11. Data envelopment analysis; Index.
Abstract	"Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing" -- Provided by publisher.
Bibliography note	Includes bibliographical references (p. [300]--311) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2011041130
ISBN	9781107004658 (hardback)

Availability

Library	Location	Call Number	Status	Item Actions
	Electronic Resources	Access Content Online	✔ Available

Measuring the performance of public services principles and practice / Michael Pidd.

Click here for more information about this title

Availability