The evaluation and measurement of library services / Joseph R. Matthews ; foreword by Lisa Hinchliffe.
| Author/creator | Matthews, Joseph R. author. |
| Format | Book |
| Edition | Second edition. |
| Publication | Santa Barbara, CA : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2018] |
| Description | xxvi, 446 pages : illustrations ; 26 cm |
| Subjects |
| Contents | Part I. Evaluation : process and models -- Evaluation issues -- Evaluation models -- Part II. Methodology concerns -- Qualitative tools -- Quantitative tools -- Analysis of data -- Part III. Evaluation of library operations -- Evaluation of operations -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of automated systems -- Evaluation of materials handling systems -- Part IV. Evaluation of library services -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of eBooks -- Evaluation of reference services -- Evaluation of information literacy -- Evaluation of summer reading programs -- Evaluation of customer service -- Evaluation of social media -- Evaluation of physical space -- Evaluation of the user experience -- Part V. Evaluation of library outcomes -- Evaluating the broader perspective -- Outcomes and value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library. |
| Local note | Little-473144--3051310688361 |
| Bibliography note | Includes bibliographical references and indexes. |
| LCCN | 2017023250 |
| ISBN | 9781440855368 (paperback ; acid-free paper) |
| ISBN | 1440855366 (paperback ; acid-free paper) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | Z678.85 .M37 2018 | ✔ Available | Place Hold |