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LEADER 01323cam a2200361 a 4500

001 ocm27974501;

003 OCoLC;

005 20141212101150.0;

008 930305s1993 enka b 001 0 eng ;

010 a| 93018878;

020 a| 0412542404 (acid-free paper);

035 a| (Sirsi) o27974501;

035 a| (OCoLC)27974501;

040 a| DLCc| DLCd| EREd| UtOrBLW;

049 a| EREE;

050 00 a| HF5415.53b| .H55 1993;

082 00 a| 658.5/622| 20;

100 1 a| Hiles, Andrew.=| ^A320435;

245 10 a| Service level agreements :b| measuring cost and quality in service relationships /c| Andrew Hiles.;

250 a| 1st ed.;

260 a| London ;a| New York :b| Chapman & Hall,c| 1993.;

300 a| 126 pages :b| illustrations ;c| 26 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. [123]-124) and index.;

650 0 a| Service-level agreements.=| ^A320436;

650 0 a| Total quality management.=| ^A277509;

650 0 a| Service industriesx| Quality control.=| ^A1018810;

650 0 a| Service industriesx| Cost control.=| ^A75065;

596 a| 1;

998 a| 478674;

999 a| HF5415.53 .H55 1993w| LCc| 1i| 30372007551945d| 11/24/2009e| 10/20/2009f| 3/27/2009g| 1l| JGESm| JOYNERn| 4r| Ys| Yt| JGESBKu| 10/20/1993x| BOOKz| JSTACKSo| .STAFF. 0;

Service level agreements : measuring cost and quality in service relationships / Andrew Hiles.

Author/creator	Hiles, Andrew
Format	Book
Edition	1st ed.
Publication Info	London ; New York : Chapman & Hall, 1993.
Description	126 pages : illustrations ; 26 cm
Subjects	Service-level agreements. Total quality management. Service industries--Quality control. Service industries--Cost control.

Bibliography note	Includes bibliographical references (p. [123]-124) and index.
LCCN	93018878
ISBN	0412542404 (acid-free paper)

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.53 .H55 1993	✔ Available	Place Hold

Service level agreements : measuring cost and quality in service relationships / Andrew Hiles.

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