Quality health care : a guide to developing and using indicators / Robert C. Lloyd.
| Author/creator | Lloyd, Robert C. author. |
| Format | Book |
| Edition | Second edition. |
| Publication | Burlington, MA : Jones & Bartlett Learning, [2019] |
| Description | xvii, 368 pages : illustrations ; 23 cm |
| Subjects |
| Contents | Setting the context for measurement -- Why are you measuring? -- Measuring the voice of the customer -- Milestones in the quality measurement journey -- Organizing indicators into a strategic dashboard -- Tapping the knowledge that hides in data -- Overcoming numerical illiteracy -- Understanding variation with run charts -- Understanding variation with Shewhart charts -- Applying quality measurement principles. |
| Bibliography note | Includes bibliographical references and index. |
| LCCN | 2017022526 |
| ISBN | 9781284023077 paperback |
| ISBN | 1284023079 paperback |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Laupus | Books - Stacks | W 84.41 L793Q 2019 | ✔ Available | Place Hold |