Quality health care : a guide to developing and using indicators / Robert C. Lloyd.

Contents Setting the context for measurement -- Why are you measuring? -- Measuring the voice of the customer -- Milestones in the quality measurement journey -- Organizing indicators into a strategic dashboard -- Tapping the knowledge that hides in data -- Overcoming numerical illiteracy -- Understanding variation with run charts -- Understanding variation with Shewhart charts -- Applying quality measurement principles.
Bibliography noteIncludes bibliographical references and index.
LCCN 2017022526
ISBN9781284023077 paperback
ISBN1284023079 paperback

Availability

Library Location Call Number Status Item Actions
Laupus Books - Stacks W 84.41 L793Q 2019 ✔ Available Place Hold