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001 ocm28130779;

003 OCoLC;

005 20141212100634.0;

008 930519s1993 nyu 000 0 eng d;

020 a| 0823705021;

035 a| (Sirsi) o28130779;

035 a| (OCoLC)28130779;

049 a| EREE;

090 a| HC101.C66b| R4 no. 1030;

090 a| HF5415.5b| .C72 1993;

092 0 a| 658.812b| C8622| 20;

245 00 a| Creating a customer-focused organization /c| [edited by Theresa Brothers and Kathleen Carson].;

300 a| 26 pages ;c| 28 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| Report / The Conference Board ;v| no. 1030;

500 a| Title from caption.;

520 a| Selected speeches given at the Conference Board's Creating and Maintaining Customer-Focused Organizations Conference, held in New York City on June 9-10, 1992.;

650 0 a| Customer servicesx| Quality control.=| ^A991238;

650 0 a| Total quality management.=| ^A277509;

700 1 a| Brothers, Theresa.=| ^A288715;

700 1 a| Carson, Kathleen M.=| ^A301145;

710 2 a| Conference Board.=| ^A58594;

711 2 a| Creating and Maintaining Customer-Focused Organizations Conferenced| (1992 :c| New York, N. Y.)?| UNAUTHORIZED;

830 0 a| Conference Board report ;v| no. 1030.=| ^A41041;

596 a| 1;

998 a| 474061;

999 a| HF5415.5 .C72 1993w| LCc| 1i| 30372007522813d| 5/6/2009e| 8/3/2002f| 3/27/2009g| 1l| JGESm| JOYNERn| 6r| Ys| Yt| JGESBKu| 9/10/1993x| BOOKz| JSTACKSo| .STAFF. 0;

Creating a customer-focused organization / [edited by Theresa Brothers and Kathleen Carson].

Format	Book
Publication Info	New York, NY : Conference Board, ©1993.
Description	26 pages ; 28 cm.
Subjects	Customer services--Quality control. Total quality management.

Other author/creator	Brothers, Theresa.
Other author/creator	Carson, Kathleen M.
Other author/creator	Conference Board.
Other author/creator	Creating and Maintaining Customer-Focused Organizations Conference (1992 : New York, N. Y.)
Series	Report / The Conference Board ; no. 1030 Conference Board report ; no. 1030. ^A41041
Abstract	Selected speeches given at the Conference Board's Creating and Maintaining Customer-Focused Organizations Conference, held in New York City on June 9-10, 1992.
General note	Title from caption.
ISBN	0823705021

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .C72 1993	✔ Available	Place Hold

Creating a customer-focused organization / [edited by Theresa Brothers and Kathleen Carson].

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