Tools

LEADER 02759cam a2200493 i 4500

001 ocn985359538;

003 OCoLC;

005 20170727044147.9;

008 170428s2017 ilua b 001 0 eng ;

010 a| 2017007496;

019 a| 973003276a| 973084942a| 973282652a| 973302424a| 973382836a| 973530655a| 973760916a| 973801398;

020 a| 9780838915646 (pbk. : alk. paper);

020 a| 0838915647 (pbk. : alk. paper);

035 a| 40027335377;

041 a| eng;

042 a| pcc;

050 00 a| Z711b| .M366 2017;

082 00 a| 025.52| 23;

100 1 a| Marquez, Joe J.,d| 1970-e| author.=| ^A1341482;

245 10 a| Getting started in service design :b| a how-to-do-it manual for librarians /c| Joe J. Marquez and Annie Downey.;

264 1 a| Chicago :b| ALA Neal-Schuman, an imprint of the American Library Association,c| 2017.;

300 a| xi, 107 pages :b| illustrations ;c| 28 cm;

336 a| textb| txt2| rdacontent;

337 a| unmediatedb| n2| rdamedia;

338 a| volumeb| nc2| rdacarrier;

546 a| Text in English.;

500 a| "A workbook that supplements, Library Service Design : A LITA Guide, by Joe J. Marquez and Annie Downey." -- title page;

504 a| Includes bibliographical references and index.;

505 0 a| About service design -- Getting started with evaluating services -- Project planning -- Service design tools -- Analysis and synthesis.;

520 a| Service design involves users throughout the process of designing, implementing, and assessing services. A library is are open to all members of the community it serves, and is a user-centered process. In rethinking library services, they are rarely built from the ground up but must be allowed to evolve with their users. Marquez and Downey guide you through the service design process, from planning through writing your final report.;

650 0 a| Public services (Libraries)=| ^A560925;

650 0 a| Public services (Libraries)x| Evaluation.=| ^A560925;

650 0 a| Library planning.=| ^A15708;

650 7 a| Library planning.2| fast0| (OCoLC)fst00997877;

650 7 a| Public services (Libraries)2| fast0| (OCoLC)fst01083042;

650 7 a| Public services (Libraries)x| Evaluation.2| fast0| (OCoLC)fst01083043;

700 1 a| Downey, Annie,d| 1974-e| author.=| ^A1341483;

949 i| 30372016651082o| jjlm;

960 o| 1s| 60.00t| Joyner48u| JAPPz| USD;

596 a| 1;

998 a| 4735036;

999 a| Z711 .M366 2017w| LCc| 1i| 30372016651082d| 9/11/2017e| 8/20/2017l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 8/17/2017x| BOOKz| JSTACKSo| .STAFF. jjlm;

Getting started in service design : a how-to-do-it manual for librarians / Joe J. Marquez and Annie Downey.

Author/creator	Marquez, Joe J., 1970- author.
Other author	Downey, Annie, 1974- author.
Format	Book
Publication	Chicago : ALA Neal-Schuman, an imprint of the American Library Association, 2017.
Description	xi, 107 pages : illustrations ; 28 cm
Subjects	Public services (Libraries) Public services (Libraries)--Evaluation. Library planning.

Contents	About service design -- Getting started with evaluating services -- Project planning -- Service design tools -- Analysis and synthesis.
Abstract	Service design involves users throughout the process of designing, implementing, and assessing services. A library is are open to all members of the community it serves, and is a user-centered process. In rethinking library services, they are rarely built from the ground up but must be allowed to evolve with their users. Marquez and Downey guide you through the service design process, from planning through writing your final report.
General note	"A workbook that supplements, Library Service Design : A LITA Guide, by Joe J. Marquez and Annie Downey." -- title page
Bibliography note	Includes bibliographical references and index.
Language	Text in English.
LCCN	2017007496
ISBN	9780838915646 (pbk. : alk. paper)
ISBN	0838915647 (pbk. : alk. paper)

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	Z711 .M366 2017	✔ Available	Place Hold

Getting started in service design : a how-to-do-it manual for librarians / Joe J. Marquez and Annie Downey.

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