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010 a| 2014042718;

020 a| 9780838913086 (pbk. : alk. paper);

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042 a| pcc;

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049 a| EREEa| NEHH;

050 00 a| Z711b| .H45 2015;

082 00 a| 025.52| 23;

100 1 a| Hernon, Peter.=| ^A54139;

245 10 a| Assessing service qualityh| [electronic resource] :b| satisfying the expectations of library customers /c| Peter Hernon, Ellen Altman, Robert E. Dugan.;

250 a| Third edition.;

260 a| Chicago :b| ALA Editions, an imprint of the American Library Association,c| 2015.;

300 a| xiii, 218 pages :b| illustrations ;c| 28 cm;

504 a| Includes bibliographical references and index.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Public services (Libraries)x| Evaluation.=| ^A560925;

650 0 a| Public services (Libraries)z| United Statesx| Evaluation.=| ^A1013791;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Altman, Ellen.=| ^A547791;

700 1 a| Dugan, Robert E.,d| 1952-=| ^A273528;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=3563342;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 4591995;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4591995-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 12/23/2016x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4591995-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 12/23/2016x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4591995-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 12/23/2016x| EBOOKz| JERESOURCE;

Assessing service quality satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.

Author/creator	Hernon, Peter
Other author	Altman, Ellen.
Other author	Dugan, Robert E., 1952-
Format	Electronic
Edition	Third edition.
Publication Info	Chicago : ALA Editions, an imprint of the American Library Association, 2015.
Description	xiii, 218 pages : illustrations ; 28 cm
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Public services (Libraries)--Evaluation. Public services (Libraries)--United States. --Evaluation.

Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2014042718
ISBN	9780838913086 (pbk. : alk. paper)

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	Electronic Resources	Access Content Online	✔ Available

Assessing service quality satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.

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