/LC.GIF&client=easterncarolinaedu)
Total responsibility management the manual / Sandra Waddock and Charles Bodwell ; cases by Jennifer Leigh.
| Author/creator | Waddock, Sandra A. |
| Other author | Bodwell, Charles. |
| Format | Electronic |
| Publication Info | Sheffield : Greenleaf, |
| Description | 192 p. : ill. ; 22 cm. |
| Supplemental Content | Full text available from Ebook Central - Academic Complete |
| Subjects |
| Contents | What is responsibility management? And why bother? -- The business case for responsibility management : the new business imperative -- Building integrity and sustainability systemically -- Inspiration : vision setting and commitment processes -- Integration -- Improvement and innovation systems -- Indicators : measuring responsibility management -- Getting started : change management and the complexity of being 'glocal.' |
| Abstract | Total Responsibility Management uses managerial familiarity with quality management to provide a systemic framework for managing a company's responsibilities to stakeholders and the natural environment that can be applied in a wide range of sectoral and geographic contexts. Almost every manager today knows that satisfying customers by meeting their quality demands is a critical component of business success. Quality management is a given in modern companies - a competitive imperative. Yet it was not always so. Back when the quality movement was getting started, few managers really understood either the importance of quality to customers or how to manage for quality. |
| Bibliography note | Includes bibliographical references (pages 183-185) and index. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2015300717 |
| ISBN | 9781874719984 (hbk.) |
| ISBN | 1874719985 (hbk.) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |