Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
| Author/creator | Goodman, John A. |
| Format | Electronic |
| Publication Info | New York : AMACOM, |
| Description | xiv, 256 p. : ill. ; 24 cm. |
| Supplemental Content | Full text available from Ebook Central - Academic Complete |
| Subjects |
| Bibliography note | Includes bibliographical references and index. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2008055729 |
| ISBN | 9780814413333 |
| ISBN | 0814413331 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |