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008 091218s2010 vtua s 001 0 eng d;

010 a| 2009050842;

020 a| 9781409400998 (hardback : alk. paper);

020 a| 9780754699972 (ebook);

035 a| (WaSeSS)ssj0000362645;

040 a| DLCc| DLCd| DLCd| WaSeSS;

049 a| EREEa| NEHH;

050 00 a| HE9776b| .T365 2010;

082 00 a| 387.7068/42| 22;

100 1 a| Taneja, Nawal K.=| ^A117509;

245 10 a| Looking beyond the runwayh| [electronic resource]:b| airlines innovating with best practices while facing realities /c| by Nawal K. Taneja.;

260 a| Burlington, VT :b| Ashgate Pub. Company,;

300 a| lxxxiv, 267 p. :b| ill. ;c| 24 cm.;

500 a| Includes index.;

505 0 a| Outlining the chaos, evolving strategies, and the new normal -- Learning from other struggles : the auto industry -- Learning from other successes : the customer experience industry -- Innovating around airline realities -- Firing on all cylinders to stay ahead -- Viewing the changing world map -- Flying with tailwinds against headwinds.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Airlines.=| ^A138418;

650 0 a| Airlinesx| Customer services.=| ^A138418;

650 0 a| Automobile industry and trade.=| ^A99652;

650 0 a| Aeronautics, Commercial.=| ^A40383;

650 0 a| Consumer satisfaction.=| ^A3793;

655 0 a| Electronic books.=| ^A491897;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=513955;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 4165638;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4165638-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 1/2/2016x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4165638-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 1/2/2016x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4165638-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 1/2/2016x| EBOOKz| JERESOURCE;

Looking beyond the runway airlines innovating with best practices while facing realities / by Nawal K. Taneja.

Author/creator	Taneja, Nawal K.
Format	Electronic
Publication Info	Burlington, VT : Ashgate Pub. Company,
Description	lxxxiv, 267 p. : ill. ; 24 cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Airlines. Airlines--Customer services. Automobile industry and trade. Aeronautics, Commercial. Consumer satisfaction.

Contents	Outlining the chaos, evolving strategies, and the new normal -- Learning from other struggles : the auto industry -- Learning from other successes : the customer experience industry -- Innovating around airline realities -- Firing on all cylinders to stay ahead -- Viewing the changing world map -- Flying with tailwinds against headwinds.
General note	Includes index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2009050842
ISBN	9781409400998 (hardback : alk. paper)
ISBN	9780754699972 (ebook)

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Looking beyond the runway airlines innovating with best practices while facing realities / by Nawal K. Taneja.

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