Is the Help Helpful? How to Create Online Help That Meets Your Users' Needs
| Author/creator | Weber, Jean Hollis Author |
| Other author | Granor, Tamar E. Editor |
| Format | Electronic |
| Publication Info | Milwaukee : Hentzenwerke Publishing |
| Description | 270 p. ill 20.000 x 014.000 cm. |
| Supplemental Content | Full text available from Ebook Central - Academic Complete |
| Subjects |
| Summary | Annotation Is the Help Helpful? presents the full cycle of help content development, regardless of the operating system running the application, the type of help being produced, or the tools used to produce it. In this book, you'll discover: (1) The ten most common complaints that users have with online help, the causes of the underlying problems, and ways to avoid those problems, (2) The eleven steps in the ideal help development process, their benefits, and the problems that arise when a step is left out, (3) Techniques for planning, writing, editing, reviewing, and testing online help and (4) Sample plans and specifications for your help project. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| ISBN | 9781930919600 |
| ISBN | 1930919603 (Trade Paper) Active Record |
| Standard identifier# | 9781930919600 |
| Stock number | 00122502 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |