Design for Six Sigma for Service
| Author/creator | Yang, Kai Author |
| Format | Electronic |
| Publication Info | New York : McGraw-Hill Professional Publishing Blacklick : McGraw-Hill Companies, The [Distributor] |
| Description | 512 p. ill 09.100 x 06.300 in. |
| Supplemental Content | Full text available from Digital Engineering Library |
| Supplemental Content | Full text available from AccessEngineering |
| Subjects |
| Summary | Annotation The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2005050471 |
| ISBN | 9780071445559 |
| ISBN | 0071445552 (Trade Cloth) Active Record |
| Standard identifier# | 9780071445559 |
| Stock number | 0071445552 00721673 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | ✔ Available |