Delivering Knock Your Socks off Service
| Author/creator | Anderson, Kristin Author |
| Other author | Zemke, Ron Revised by |
| Format | Electronic |
| Edition | 3rd ed.,Revised |
| Publication Info | New York : Amacom |
| Description | 176 p. ill 22.610 x 015.240 cm. |
| Supplemental Content | Full text available from Ebook Central - Public Library Complete |
| Supplemental Content | Full text available from Ebook Central - Academic Complete |
| Subjects |
| Summary | Annotation "Today's customer is smarter, more demanding, and more mobile than ever. But the third edition of Delivering Knock Your Socks Off Service - featuring the breezy, accessible style that's helped make this book a customer service classic - gives you all the strategies, techniques, and tips you'll need to satisfy and delight those online, telephone, and in-person customers, and keep them coming back."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2002011115 |
| ISBN | 9780814407653 |
| ISBN | 081440765X (Book, Other) Out of Print |
| Standard identifier# | 9780814407653 |
| Stock number | 00001432 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | ✔ Available |