Evaluation of public services and public services personnel / Bryce Allen, editor.
| Other author | Allen, Bryce. |
| Other author | Allerton Park Institute 1990 : Monticello, Ill.) |
| Format | Book |
| Publication Info | Urbana-Champaign, Ill. : University of Illinois Graduate School of Library and Information Science, 1991. |
| Description | 212 pages : illustrations ; 24 cm. |
| Subjects |
| Series | Allerton Park Institute (Series) ; no. 32 Allerton Park Institute (Series) ; no. 32. ^A253244 |
| Contents | Introduction / Bryce Allen -- Can we get there from here? / James Rettig -- Scouting the perimeters of unobtrusive study of reference / Thomas Childers -- The diagnostic evaluation of reference service in an academic library / F.W. Lancaster, Cheryl Elzy, Alan Nourie -- Gathering and using patron and librarian perceptions of question-answering success / Charles A. Bunge -- User-centered evaluation of information retrieval / Prudence Dalrymple -- Minimum standards as a first step toward evaluation of reference services in a multitype system / Mary Goulding -- Assessing service to special populations / Betty J. Turock -- Evaluation of reference personnel / Richard Rubin -- Peer performance appraisal of reference librarians in a public library / Geraldine B. King, Suzanne H. Mahmoodi. |
| General note | "Papers presented at the Allerton Park Institute, sponsored by University of Illinois Graduate School of Library and Information Science held Oct. 28-30, 1990, Allerton Conference Center Robert Allerton Park, Monticello, Illinois."--P. [iii]. |
| Bibliography note | Includes bibliographical references and index. |
| ISBN | 0878450866 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | Z682 .E82 1991 | ✔ Available | Place Hold |