Customer Service in the Information Environment
| Author/creator | St. Clair, Guy Author |
| Format | Electronic |
| Publication Info | Munchen 70 : K. G. Saur Verlag GmbH & Company |
| Description | 144 p. |
| Supplemental Content | Full text available from Ebook Central - Academic Complete |
| Subjects |
| Series | Information Services Management Ser. |
| Summary | Annotation Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| ISBN | 9783111863221 |
| ISBN | 3111863220 (Mixed Media) Active Record |
| Standard identifier# | 9783111863221 |
| Stock number | 00097302 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |