Customer care excellence how to create an effective customer focus / Sarah Cook.
| Author/creator | Cook, Sarah, 1955- |
| Format | Electronic |
| Edition | 6th ed. |
| Publication Info | London ; Philadelphia : Kogan Page, |
| Description | viii, 278 p. : ill. ; 24 cm. |
| Supplemental Content | Full text available from Ebook Central - Public Library Complete |
| Supplemental Content | Full text available from Entrepreneurship Database |
| Subjects |
| Contents | An introduction to customer care -- How managers need to drive and support a service strategy -- Listening to customers -- Implementing a service excellence strategy -- Empowerment and ownership -- The internal customer -- Training and development for customer service -- Communications -- Recognition and reward -- Sustaining a customer focus. |
| Bibliography note | Includes bibliographical references and index. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2010023892 |
| ISBN | 9780749457051 |
| ISBN | 0749457058 |
| ISBN | 9780749453510 |
| ISBN | 0749453516 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | ✔ Available |