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010 a| 2013034584;

020 a| 9781610692830 (pbk.);

020 a| 1610692837 (pbk.);

020 z| 9781610692847 (ebook);

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082 00 a| 025.52| 23;

084 a| LAN025000a| LAN0250102| bisacsh;

100 1 a| Mosley, Shelley,d| 1950-=| ^A1275294;

245 10 a| Crash course in dealing with difficult library customersh| [electronic resource] /c| Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle.;

260 a| Santa Barbara, California :b| Libraries Unlimited, a imprint of ABC-CLIO, LLC,c| [2014];

300 a| xii, 173 pages ;c| 28 cm;

490 0 a| Crash course series;

504 a| Includes bibliographical references (pages 163-166) and index.;

506 a| Available only to authorized users.;

520 a| "Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"--c| Provided by publisher.;

538 a| Mode of access: World Wide Web;

650 0 a| Public services (Libraries)z| United States.=| ^A1013791;

650 0 a| Library usersz| United States.=| ^A525757;

650 0 a| Librariesx| Public relationsz| United States.=| ^A48527;

650 0 a| Librariesx| Security measuresz| United States.=| ^A83835;

650 0 a| Conflict management.=| ^A13642;

650 7 a| LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.2| bisacsh;

650 7 a| LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Administration & Management.2| bisacsh;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Tucker, Dennis C.=| ^A230225;

700 1 a| Van Winkle, Sandra.=| ^A1275306;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=705863&scope=site&custid=s5822723&authtype=ip,shib;

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Crash course in dealing with difficult library customers / Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle.

Author/creator	Mosley, Shelley, 1950-
Other author	Tucker, Dennis C.
Other author	Van Winkle, Sandra.
Format	Electronic
Publication Info	Santa Barbara, California : Libraries Unlimited, a imprint of ABC-CLIO, LLC, [2014]
Description	xii, 173 pages ; 28 cm
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Public services (Libraries)--United States. Library users--United States. Libraries--Public relations. --United States. Libraries--Security measures. --United States. Conflict management.

Series	Crash course series
Abstract	"Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"-- Provided by publisher.
Bibliography note	Includes bibliographical references (pages 163-166) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2013034584
ISBN	9781610692830 (pbk.)
ISBN	1610692837 (pbk.)

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	Electronic Resources	Access Content Online	✔ Available

Crash course in dealing with difficult library customers / Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle.

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