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LEADER 01282cam a2200337 a 4500

001 ocm23462375;

005 20141212084401.0;

008 910326s1991 nyua b 001 0 eng ;

010 a| 91013029;

020 a| 002903079X :c| $24.95;

035 a| (Sirsi) o23462375;

035 a| (OCoLC)23462375;

040 a| DLCc| DLCd| EREd| UtOrBLW;

049 a| EREE;

050 00 a| HF5415.5b| .B48 1991;

082 00 a| 658.82| 20;

100 1 a| Berry, Leonard L.,d| 1942-=| ^A549015;

245 10 a| Marketing services :b| competing through quality /c| Leonard L. Berry, A. Parasuraman.;

300 a| xi, 212 pages :b| illustrations ;c| 25 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 191-203) and index.;

650 0 a| Customer services.=| ^A364728;

650 0 a| Service industriesx| Marketing.=| ^A169059;

700 1 a| Parasuraman, A.=| ^A260093;

919 a| BOOK;

596 a| 1;

998 a| 401447;

999 a| HF5415.5.B48 1991w| LCc| 1i| 30372005995557d| 11/23/2010e| 4/13/2004f| 3/27/2009g| 1l| JGESm| JOYNERn| 7q| 1r| Ys| Yt| JGESBKu| 11/15/1991x| BOOKz| JSTACKSo| .STAFF. 0;

Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman.

Author/creator	Berry, Leonard L., 1942-
Other author	Parasuraman, A.
Format	Book
Publication Info	New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, ©1991.
Description	xi, 212 pages : illustrations ; 25 cm
Subjects	Customer services. Service industries--Marketing.

Bibliography note	Includes bibliographical references (p. 191-203) and index.
LCCN	91013029
ISBN	002903079X :

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5.B48 1991	✔ Available	Place Hold

Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman.

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