Are you being served? new tools for measuring service delivery / edited by Samia Amin, Jishnu Das, Markus Goldstein.

Other author Amin, Samia, 1980-
Other author Das, Jishnu.
Other author Goldstein, Markus P., 1970-
Format Electronic
Publication InfoWashington, DC : The World Bank,
Descriptionxxv, 423 p. : ill. ; 23 cm.
Supplemental ContentFull text available from Ebook Central - Academic Complete
Subjects
Medical care--Developing countries. --Quality control. --Measurement.
Health facilities--Developing countries. --Quality control. --Measurement.
Educational surveys--Developing countries.
Quality assurance--Developing countries. --Measurement.
Data Collection--methods.
Developing Countries.
Health Services Research--methods.
Quality Assurance, Health Care--economics.
Quality Assurance, Health Care--methods.

Contents Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities --
Contents Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery.
Bibliography noteIncludes bibliographical references and index.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 2007019898
ISBN9780821371855
ISBN0821371851
ISBN9780821371862
ISBN082137186X

Availability

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Electronic Resources Access Content Online ✔ Available