101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate.
| Author/creator | Thomas, Ann, 1951- |
| Other author | Applegate, Jill. |
| Other author | Performance Research Associates. |
| Format | Electronic |
| Publication Info | New York : American Management Association, |
| Description | xiv, 367 p. : ill. ; 24 cm. |
| Supplemental Content | Full text available from Ebook Central - Public Library Complete |
| Subjects |
| Variant title | One hundred one activities for delivering knock your socks off service |
| General note | Includes index. |
| Bibliography note | Includes bibliographical references and index. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2008053482 |
| ISBN | 9780814414446 |
| ISBN | 0814414443 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |