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LEADER 01187cam a2200349Ia 4500

001 ocm18453521;

005 20141212083158.0;

008 880907s1988 caua 000 0 eng d;

010 a| 88070488;

020 a| 0931961572;

035 a| (Sirsi) o18453521;

035 a| (OCoLC)18453521;

049 a| EREE;

090 a| HF5415.5b| .S36x 1988;

092 a| 658.812b| S;

100 1 a| Scott, Dru.?| UNAUTHORIZED;

245 10 a| Customer satisfaction :b| the second half of your job /c| Dru Scott.;

300 a| iv, 112 pages :b| illustrations ; 26 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| Fifty-Minute series;

650 0 a| Consumer satisfactionz| United States.=| ^A991092;

650 0 a| Customer servicesz| United States.=| ^A364288;

830 0 a| Fifty-Minute series.=| ^A251707;

919 a| BOOK;

596 a| 1;

998 a| 390615;

999 a| HF5415.5.S36X 1988w| LCc| 1i| 30372005859399d| 5/6/2009e| 3/18/2003f| 3/27/2009g| 1l| JGESm| JOYNERn| 6r| Ys| Yt| JGESBKu| 7/25/1991x| BOOKz| JSTACKSo| .STAFF. 0;

Customer satisfaction : the second half of your job / Dru Scott.

Author/creator	Scott, Dru
Format	Book
Publication Info	Los Altos, Calif. : Crisp Publications, ©1988.
Description	iv, 112 pages : illustrations ; 26 cm.
Subjects	Consumer satisfaction--United States. Customer services--United States.

Series	Fifty-Minute series Fifty-Minute series. ^A251707
LCCN	88070488
ISBN	0931961572

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5.S36X 1988	✔ Available	Place Hold

Customer satisfaction : the second half of your job / Dru Scott.

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Availability