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008 910103s1991 nyua b 000 0 eng ;

010 a| 90028669;

020 a| 0814423469 :c| $12.00 ($10.00 members);

035 a| (Sirsi) o23015228;

035 a| (OCoLC)23015228;

040 a| DLCc| DLCd| EREd| UtOrBLW;

043 a| n-us---;

049 a| EREE;

050 00 a| HD9981.5b| .B46 1991;

082 00 a| 658.8/122| 20;

100 1 a| Bhote, Keki R.,d| 1925-2013=| ^A193495;

245 10 a| Next operation as customer (NOAC) :b| how to improve quality, cost, and cycle time in service operations /c| Keki R. Bhote.;

300 a| 112 pages :b| illustrations ;c| 23 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| AMA management briefing;

504 a| Includes bibliographical references.;

650 0 a| Service industriesz| United Statesx| Management.=| ^A1242462;

650 0 a| Customer servicesz| United Statesx| Management.=| ^A364288;

830 0 a| AMA management briefing.=| ^A13836;

919 a| BOOK;

596 a| 1;

998 a| 390551;

999 a| HD9981.5.B46 1991w| LCc| 1i| 30372005858847d| 5/6/2009f| 3/21/2009g| 1l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 7/25/1991x| BOOKz| JSTACKSo| .STAFF. 0;

Next operation as customer (NOAC) : how to improve quality, cost, and cycle time in service operations / Keki R. Bhote.

Author/creator	Bhote, Keki R.
Format	Book
Publication Info	New York : AMA Membership Publications Division, American Management Association, ©1991.
Description	112 pages : illustrations ; 23 cm.
Subjects	Service industries--United States. --Management. Customer services--United States. --Management.

Series	AMA management briefing AMA management briefing. ^A13836
Bibliography note	Includes bibliographical references.
LCCN	90028669
ISBN	0814423469 :

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HD9981.5.B46 1991	✔ Available	Place Hold

Next operation as customer (NOAC) : how to improve quality, cost, and cycle time in service operations / Keki R. Bhote.

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