Interim Report on Airline Customer Service Commitment.
| Other author | United States. Department of Transportation. Office of Inspector General. |
| Format | Electronic |
| Publication Info | Washington, DC : Office of Inspector General, U.S. Dept. of Transportation, [2000] |
| Supplemental Content | https://purl.fdlp.gov/GPO/LPS18954 |
| Subjects |
| Summary | The Office of Inspector General of the U.S. Department of Transportation presents the full text of "Interim Report on Airline Customer Service Commitment," published June 2000. The report discusses customer service improvements among the airline industry in such areas as fare, delays and cancellations, ticket refunds, baggage delivery, bumped passengers, and customer complaints. |
| General note | "June 27, 2000." |
| General note | Title from title screen. |
| General note | GPO Cataloging Record Distribution Program (CRDP). |
| Technical details | Mode of access : Internet from the web site. Address as of 5/06/02: http://www.oig.dot.gov/show%5Fpdf.php?id=48; current access is available via PURL. |
| Technical details | System requirements: Adobe Acrobat Reader. |
| GPO item number | 0982-L (online) |
| Govt. docs number | TD 1.1/3-2:2002015429 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |