Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
| Author/creator |
Zeithaml, Valarie A. |
| Other author/creator | Parasuraman, A. |
| Other author/creator | Berry, Leonard L., 1942- |
| Format | Book and Print |
| Publication Info | New York : Free Press ; London : Collier Macmillan, ©1990. |
| Description | xii, 226 pages : illustrations ; 25 cm |
| Subject(s) |
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| Bibliography note | Includes bibliographical references (p. 207-218) and index. |
| LCCN | 89023592 |
| ISBN | 0029357012 : |
Available Items
| Library | Location | Call Number | Status | Item Actions | |
| Joyner | General Stacks | HF5415.5.Z45 1990 | ✔ Available | Place Hold |