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001 ocm20453014;

005 20141212080515.0;

008 890912s1990 nyu b 001 0 eng ;

010 a| 89027570;

020 a| 0471516163;

035 a| (Sirsi) o20453014;

035 a| (OCoLC)20453014;

040 a| DLCc| DLCd| EREd| UtOrBLW;

049 a| EREE;

050 00 a| HF5415.5b| .C37 1990;

082 00 a| 658.8/122| 20;

100 1 a| Carr, Clay,d| 1934-=| ^A233316;

245 10 a| Front-line customer service :b| 15 keys to customer satisfaction /c| Clay Carr.;

260 a| New York :b| Wiley,c| 1990.;

300 a| viii, 280 pages ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 275-276) and index.;

650 0 a| Customer relations.=| ^A61341;

919 a| BOOK;

596 a| 1;

998 a| 366723;

999 a| HF5415.5.C37 1990w| LCc| 1i| 30372005544306d| 5/6/2009e| 11/10/2004f| 3/27/2009g| 1l| JGESm| JOYNERn| 9r| Ys| Yt| JGESBKu| 10/26/1990x| BOOKz| JSTACKSo| .STAFF. 0;

Front-line customer service : 15 keys to customer satisfaction / Clay Carr.

Author/creator	Carr, Clay, 1934-
Format	Book
Publication Info	New York : Wiley, 1990.
Description	viii, 280 pages ; 24 cm
Subjects	Customer relations.

Bibliography note	Includes bibliographical references (p. 275-276) and index.
LCCN	89027570
ISBN	0471516163

Front-line customer service : 15 keys to customer satisfaction / Clay Carr.

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