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LEADER 01196cam a2200349 a 4500

001 ocm20168288;

005 20141212075419.0;

008 890726s1990 nyua b 001 0 eng ;

010 a| 89022426;

020 a| 0471509698;

035 a| (Sirsi) o20168288;

035 a| (OCoLC)20168288;

040 a| DLCc| DLCd| OCLd| UtOrBLW;

049 a| EREE;

050 00 a| HF5415.5b| .C68 1990;

082 00 a| 658.8/122| 20;

100 1 a| Cottle, David W.=| ^A254956;

245 10 a| Client-centered service :b| how to keep them coming back for more /c| David W. Cottle.;

300 a| xiv, 290 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

650 0 a| Customer services.=| ^A364728;

650 0 a| Professionsx| Marketing.=| ^A140927;

650 0 a| Consumer satisfaction.=| ^A3793;

650 0 a| Quality control.=| ^A5188;

919 a| BOOK;

596 a| 1;

998 a| 361882;

999 a| HF5415.5.C68 1990w| LCc| 1i| 30372005508806d| 5/6/2009e| 8/14/2003f| 3/27/2009g| 1l| JGESm| JOYNERn| 9r| Ys| Yt| JGESBKu| 9/15/1990x| BOOKz| JSTACKSo| .STAFF. 0;

Client-centered service : how to keep them coming back for more / David W. Cottle.

Author/creator	Cottle, David W.
Format	Book
Publication Info	New York : Wiley, ©1990.
Description	xiv, 290 pages : illustrations ; 24 cm
Subjects	Customer services. Professions--Marketing. Consumer satisfaction. Quality control.

Bibliography note	Includes bibliographical references and index.
LCCN	89022426
ISBN	0471509698

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5.C68 1990	✔ Available	Place Hold

Client-centered service : how to keep them coming back for more / David W. Cottle.

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