The service advantage : how to identify and fulfill customer needs / Karl Albrecht, Lawrence J. Bradford.
| Author/creator | Albrecht, Karl |
| Other author | Bradford, Lawrence J. |
| Format | Book |
| Publication Info | Homewood, Ill. : Dow Jones-Irwin, ©1990. |
| Description | ix, 240 pages : illustrations ; 24 cm |
| Subjects |
| Bibliography note | Includes bibliographical references and index. |
| LCCN | 89016953 |
| ISBN | 1556232470 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | HF5415.5.A43 1990 | ✔ Available | Place Hold |