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005 20141212063043.0;

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010 a| 2004018840;

019 a| 779665892;

020 a| 0838908888 (pbk.);

020 a| 9780838908884 (pbk.);

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029 1 a| LQUb| 340121;

035 a| (Sirsi) o56319857;

035 a| (OCoLC)56319857z| (OCoLC)779665892;

049 a| EREE;

050 00 a| Z716.3b| .W636 2005;

070 0 a| Z716.3b| .W636 2005;

082 00 a| 021.72| 22;

084 a| 06.502| bcl;

100 1 a| Woodward, Jeannette A.=| ^A484876;

245 10 a| Creating the customer-driven library :b| building on the bookstore model /c| Jeannette Woodward.;

260 a| Chicago :b| American Library Association,c| 2005.;

300 a| xviii, 234 pages :b| illustrations ;c| 23 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

505 0 a| Why bookstores are so appealing -- Comparing libraries and bookstores -- Focusing on the bottom line -- Valuing customer service -- Identifying customer needs -- When the system crashes: using technology to enhance not defeat the library -- One library, one goal: establishing clear priorities -- What's all this about ambience? -- The art of display -- Finding their way: the importance of signage -- Marketing our wares -- Creating promotional materials -- Serving the library's e-patrons -- Generating publicity for the library -- Food and drink in the library -- Finding the time and the money.;

520 a| Building libraries on the bookstore model.;

520 a| How can libraries make a difference in their communities when customers choose to hang out in the spacious, well-stocked new bookstore instead? With the goal of helping libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores have succeeded by focusing on the customer, and libraries need to take a page from this playbook. While keeping one eye on their mission -- to broaden library use and increase relevance while serving community needs -- libraries can improve customer service, looks, and functionality in ways that enhance its community mission. -- Publisher description.;

650 0 a| Public services (Libraries)=| ^A560925;

650 0 a| Librariesx| Space utilizationx| Social aspects.=| ^A117209;

650 0 a| Librariesx| Marketing.=| ^A1032544;

650 0 a| Librariesx| Public relations.=| ^A48527;

856 41 z| Table of contentsu| http://catdir.loc.gov/catdir/toc/ecip0421/2004018840.html;

856 41 z| Publisher descriptionu| http://www.alastore.ala.org/detail.aspx?ID=337;

938 a| YBP Library Servicesb| YANKn| 2163453;

938 a| Baker and Taylorb| BTCPn| 2004018840;

938 a| Baker & Taylorb| BKTYc| 38.00d| 38.00i| 0838908888n| 0006101575s| active;

938 a| Brodartb| BRODn| 02902559c| $50.00;

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999 a| Z716.3 .W636 2005w| LCc| 1i| 30372012669625d| 10/6/2021e| 4/23/2019l| JGESm| JOYNERn| 1q| 1r| Ys| Yt| JGESBKu| 2/11/2014x| BOOKz| JSTACKSo| .STAFF. jssb;

Creating the customer-driven library : building on the bookstore model / Jeannette Woodward.

Author/creator	Woodward, Jeannette A.
Format	Book
Publication Info	Chicago : American Library Association, 2005.
Description	xviii, 234 pages : illustrations ; 23 cm
Supplemental Content	Table of contents
Supplemental Content	Publisher description
Subjects	Public services (Libraries) Libraries--Space utilization. --Social aspects. Libraries--Marketing. Libraries--Public relations.

Contents	Why bookstores are so appealing -- Comparing libraries and bookstores -- Focusing on the bottom line -- Valuing customer service -- Identifying customer needs -- When the system crashes: using technology to enhance not defeat the library -- One library, one goal: establishing clear priorities -- What's all this about ambience? -- The art of display -- Finding their way: the importance of signage -- Marketing our wares -- Creating promotional materials -- Serving the library's e-patrons -- Generating publicity for the library -- Food and drink in the library -- Finding the time and the money.
Abstract	Building libraries on the bookstore model.
Abstract	How can libraries make a difference in their communities when customers choose to hang out in the spacious, well-stocked new bookstore instead? With the goal of helping libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores have succeeded by focusing on the customer, and libraries need to take a page from this playbook. While keeping one eye on their mission -- to broaden library use and increase relevance while serving community needs -- libraries can improve customer service, looks, and functionality in ways that enhance its community mission. -- Publisher description.
Bibliography note	Includes bibliographical references and index.
LCCN	2004018840
ISBN	0838908888 (pbk.)
ISBN	9780838908884 (pbk.)

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Joyner	General Stacks	Z716.3 .W636 2005	✔ Available	Place Hold

Creating the customer-driven library : building on the bookstore model / Jeannette Woodward.

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