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LEADER 03029cam a2200625 i 4500

001 ocn845084848;

003 OCoLC;

005 20141212061642.0;

008 130520s2014 iluak b 001 0 eng ;

010 a| 2013017137;

019 a| 810534126;

020 a| 9780838911952 (pbk. : alk. paper);

020 a| 0838911951 (pbk. : alk. paper);

020 z| 9780838996829 (PDF);

020 z| 0838996825 (PDF);

020 z| 9780838996836 (ePub);

020 z| 0838996833 (ePub);

020 z| 9780838996843 (Kindle);

020 z| 0838996841 (Kindle);

029 1 a| NZ1b| 14884037;

029 1 a| CHVBKb| 21720421X;

035 a| (Sirsi) o845084848;

035 a| (OCoLC)845084848z| (OCoLC)810534126;

042 a| pcc;

049 a| EREE;

050 00 a| Z678.85b| .H473 2014;

082 00 a| 027.00292| 23;

100 1 a| Hernon, Petere| author.=| ^A54139;

245 10 a| Getting started with evaluation /c| Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.;

264 1 a| Chicago, IL :b| ALA Editions,c| 2014.;

300 a| x, 242 pages :b| illustrations, forms ;c| 23 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| "Selected readings": pages 229-232.;

504 a| Includes bibliographical references and index.;

505 0 a| Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.;

520 a| This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice.;

590 a| Little-360218--305131066136Z;

650 0 a| Librariesx| Evaluation.=| ^A1002094;

650 0 a| Public services (Libraries)x| Evaluation.=| ^A560925;

650 0 a| Library administrationx| Decision making.=| ^A11079;

650 0 a| Library statistics.=| ^A19576;

650 0 a| Librariesx| Evaluationv| Problems, exercises, etc.=| ^A1002094;

700 1 a| Dugan, Robert E.,d| 1952-e| author.=| ^A273528;

700 1 a| Matthews, Joseph R.e| author.=| ^A126617;

949 a| Z678.85 .H473 2014h| JOYNER48o| jmpli| 30372016052026;

938 a| YBP Library Servicesb| YANKn| 9674312;

938 a| Baker and Taylorb| BTCPn| BK0012175266;

938 a| Erasmus Boekhandelb| ERAAn| NTS0000154269;

994 a| C0b| ERE;

596 a| 1 2;

998 a| 3384631;

999 a| Z678.85 .H473 2014w| LCc| 1i| 30372016052026d| 7/29/2016e| 4/18/2016l| JGESm| JOYNERn| 2r| Ys| Yt| JGESBKu| 11/11/2013x| BOOKz| JSTACKSo| .STAFF. jmpl;

Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.

Author/creator	Hernon, Peter author.
Other author	Dugan, Robert E., 1952- author.
Other author	Matthews, Joseph R. author.
Format	Book
Publication	Chicago, IL : ALA Editions, 2014.
Description	x, 242 pages : illustrations, forms ; 23 cm
Subjects	Libraries--Evaluation. Public services (Libraries)--Evaluation. Library administration--Decision making. Library statistics. Libraries--Evaluation. --Problems, exercises, etc.

Contents	Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.
Abstract	This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice.
Local note	Little-360218--305131066136Z
Bibliography note	"Selected readings": pages 229-232.
Bibliography note	Includes bibliographical references and index.
LCCN	2013017137
ISBN	9780838911952 (pbk. : alk. paper)
ISBN	0838911951 (pbk. : alk. paper)

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Joyner	General Stacks	Z678.85 .H473 2014	✔ Available	Place Hold

Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.

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