Communicating professionally : a how-to-do-it manual / Catherine Sheldrick Ross and Kirsti Nilsen.

Author/creator Ross, Catherine Sheldrick
Other author Nilsen, Kirsti.
Format Book
EditionThird edition.
PublicationChicago : Neal-Schuman, an imprint of the American Library Association, 2013.
Descriptionxxiii, 445 pages : illustrations ; 28 cm.
Subjects

SeriesHow-to-do-it manuals for libraries
How-to-do-it manuals for libraries. ^A242229
Contents Nonverbal behavior -- Listening -- Skills : speaking -- Skills : writing -- Integration : putting it all together -- Applications : speaking one-to-one -- Applications : working in groups -- Making presentations -- Applications : writing -- Training others in communication skills.
Abstract The authors provide a handy source for library professionals that covers all aspects of professional communication. Effective communication consists of skills that can be learned and practiced and taught to other. Library professionals need to understand the principles, if they are to use these skills in situations that arise on the job.
Bibliography noteIncludes bibliographical references and index.
LCCN 2013011593
ISBN9781555709082 (alk. paper)
ISBN1555709087 (alk. paper)

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks Z678 .R65 2013 ✔ Available Place Hold
Joyner General Stacks Z678 .R65 2013 ✔ Available Place Hold