Guide to business etiquette / Roy A. Cook, Gwen O. Cook.

Author/creator Cook, Roy A.
Other author Cook, Gwen.
Format Book
Edition2nd ed.
Publication InfoBoston : Prentice Hall, ©2011.
Descriptionxiii, 128 pages : illustrations ; 21 cm.
Subjects
Business etiquette.

SeriesPrentice Hall "guide to" series in business communication
Prentice Hall "guide to" series in business communication. ^A1063208
Contents Chapter 1: Understanding The Rules Of Etiquette -- 1: Etiquette lessons from history -- 2: Basis of etiquette today -- Chapter 2: Creating A Powerful First Impression -- 1: Dressing to make a good impression -- 2: Introducing yourself and others -- 3: Shaking hands -- 4: Interviewing basics -- Chapter 3: Maintaining Business Relationships -- 1: Conflict resolution -- 2: Special conflict resolutions -- 3: Business travel -- 4: Personal workspace -- 5: Basic etiquette for the golf course -- 6: Leaving a job -- Chapter 4: Basic Communication Etiquette -- 1: Communication etiquette -- 2: Face-to-face etiquette -- 3: Writing etiquette -- 4: Public speaking etiquette -- Chapter 5: Basic Digital Etiquette -- 1: Telephone etiquette -- 2: Email etiquette -- 3: Webpage etiquette -- 4: Etiquette for other digital options -- Chapter 6: Basic Business Dining Etiquette -- 1: Basic dining behavior -- 2: Basic table settings -- 3: Basic table manners -- 4: Host etiquette -- 5: Guest etiquette -- Chapter 7: Special Dining Events -- 1: Invitations -- 2: Formal dining -- 3: Business banquets -- 4: Casual dining -- Chapter 8: Successful Meetings -- 1: Before the meeting -- 2: During and after the meeting -- 3: Being a productive participant -- 4: Distance meetings -- 5: Parliamentary procedure -- Chapter 9: Cross-Cultural Etiquette -- 1: Preparing for your trip -- 2: Greeting people -- 3: Establishing relationships -- 4: Eating and gift giving -- 5: Considering gender issues.
Abstract Synopsis: A brief, professional, reader-friendly guide to understanding business etiquette. Put your best professional foot forward with Guide to Business Etiquette, a brief text that covers all the important issues and concepts without confusing the reader with excess material. This edition now covers basic digital etiquette and provides information on how to maintain business relationships.
Bibliography noteIncludes bibliographical references and index.
LCCN 2010012517
ISBN9780137075041
ISBN0137075049

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks HF5389 .C655 2011 ✔ Available Place Hold