Tools

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001 ocm52559196;

003 OCoLC;

005 20141212074303.0;

008 030620s2004 nyu 001 0 eng ;

010 a| 2003056204;

020 a| 1555704808 (alk. paper);

020 a| 9781555704803 (alk. paper);

029 1 a| NLGGCb| 250506513;

029 1 a| YDXCPb| 1989123;

029 1 a| NZ1b| 7808095;

029 1 a| AU@b| 000024773764;

035 a| (Sirsi) o52559196;

035 a| (OCoLC)52559196;

049 a| EREE;

050 00 a| Z689b| .A65 2004;

082 00 a| 025.22| 22;

084 a| 06.532| bcl;

100 1 a| Anderson, Rick,d| 1965-=| ^A1080094;

245 10 a| Buying and contracting for resources and services :b| a how-to-do-it manual for librarians /c| Rick Anderson.;

300 a| xix, 169 pages ;c| 28 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| How-to-do-it manuals for librarians ;v| no. 125;

500 a| Includes index.;

520 a| Publisher's description: Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guide explains the "art" of vendor relations-how to identify potential vendors and select the best one for your library's needs, how to negotiate the license agreement and terms of service, and how to avoid disputes-or end them quickly and amicably when they occur. Here you will find practical advice on handling sales calls, returns, issuing RFPs, and much more! Special chapters are devoted to the stickiest problems, including tracking vendor performance, dealing with unsolicited materials, and switching vendors. Incorporating changes brought on by the Internet and electronic practices, this is the first comprehensive examination of vendor relations in more than a decade.;

505 0 a| I. LEARNING THE ESSENTIALS OF VENDOR RELATIONS: Working with vendors: the state of the art -- Being a good customer -- Getting off on the right foot -- II. ESTABLISHING SUCCESSFUL VENDOR RELATIONS: Issuing a request for proposals -- Establishing a new service -- Negotiating terms of service -- Negotiating a license agreement -- Understanding approval plans -- III. BUILDING AND MAINTAINING THE LIBRARY-VENDOR RELATIONSHIP: Putting out fires -- Preventing fires -- Working with sales representatives -- Working with customer service representatives -- Tracking vendor performance -- IV. ENDING (OR AVOIDING) THE LIBRARY-VENDOR RELATIONSHIP: Switching vendors -- Dealing with unsolicited materials -- Working with problem vendors -- Understanding the ethics of vendor relations.;

650 0 a| Acquisitions (Libraries)x| Management.=| ^A19375;

650 0 a| Libraries and booksellers.=| ^A243188;

650 0 a| Libraries and publishing.=| ^A42742;

650 0 a| Library materialsx| Purchasingx| Management.=| ^A360143;

650 0 a| Library fittings and suppliesx| Purchasingx| Management.=| ^A47843;

650 0 a| Contracts.=| ^A75483;

650 0 a| Negotiation in business.=| ^A142167;

830 0 a| How-to-do-it manuals for librariesv| no. 125.=| ^A242229;

949 a| Z689 .A65 2004h| JOYNER48o| jmpli| 30372016468784;

938 a| Baker & Taylorb| BKTYc| 55.00d| 55.00i| 1555704808n| 0004262335s| active;

938 a| YBP Library Servicesb| YANKn| 1989123;

938 a| Baker and Taylorb| BTCPn| 2003056204;

994 a| C0b| ERE;

096 a| Z 689b| A549 2004;

596 a| 1;

998 a| 2621996;

999 a| Z689 .A65 2004w| LCc| 1i| 30372016468784d| 5/15/2012e| 2/20/2012l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 2/16/2012x| BOOKz| JSTACKSo| .STAFF. jmpl;

Buying and contracting for resources and services : a how-to-do-it manual for librarians / Rick Anderson.

Author/creator	Anderson, Rick, 1965-
Format	Book
Publication Info	New York : Neal-Schuman Publishers, ©2004.
Description	xix, 169 pages ; 28 cm.
Subjects	Acquisitions (Libraries)--Management. Libraries and booksellers. Libraries and publishing. Library materials--Purchasing. --Management. Library fittings and supplies--Purchasing. --Management. Contracts. Negotiation in business.

Series	How-to-do-it manuals for librarians ; no. 125 How-to-do-it manuals for libraries no. 125. ^A242229
Contents	I. LEARNING THE ESSENTIALS OF VENDOR RELATIONS: Working with vendors: the state of the art -- Being a good customer -- Getting off on the right foot -- II. ESTABLISHING SUCCESSFUL VENDOR RELATIONS: Issuing a request for proposals -- Establishing a new service -- Negotiating terms of service -- Negotiating a license agreement -- Understanding approval plans -- III. BUILDING AND MAINTAINING THE LIBRARY-VENDOR RELATIONSHIP: Putting out fires -- Preventing fires -- Working with sales representatives -- Working with customer service representatives -- Tracking vendor performance -- IV. ENDING (OR AVOIDING) THE LIBRARY-VENDOR RELATIONSHIP: Switching vendors -- Dealing with unsolicited materials -- Working with problem vendors -- Understanding the ethics of vendor relations.
Abstract	Publisher's description: Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guide explains the "art" of vendor relations-how to identify potential vendors and select the best one for your library's needs, how to negotiate the license agreement and terms of service, and how to avoid disputes-or end them quickly and amicably when they occur. Here you will find practical advice on handling sales calls, returns, issuing RFPs, and much more! Special chapters are devoted to the stickiest problems, including tracking vendor performance, dealing with unsolicited materials, and switching vendors. Incorporating changes brought on by the Internet and electronic practices, this is the first comprehensive examination of vendor relations in more than a decade.
General note	Includes index.
Issued in other form	Online version: Anderson, Rick, 1965- Buying and contracting for resources and services. New York : Neal-Schuman Publishers, c2004
LCCN	2003056204
ISBN	1555704808 (alk. paper)
ISBN	9781555704803 (alk. paper)

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Joyner	General Stacks	Z689 .A65 2004	✔ Available	Place Hold

Buying and contracting for resources and services : a how-to-do-it manual for librarians / Rick Anderson.

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