Hotel operations management / David K. Hayes, Jack Ninemeier.
| Author/creator | Hayes, David K. |
| Other author | Ninemeier, Jack D. |
| Format | Book |
| Edition | 2nd ed. |
| Publication Info | Upper Saddle River, N.J. : Pearson/Prentice Hall, ©2007. |
| Description | xix, 570 pages : illustrations ; 27 cm |
| Supplemental Content | Table of contents |
| Supplemental Content | Table of contents only |
| Subjects |
| Contents | 1. The hotel industry : overview and professional career opportunities -- 2. The hotel general manager -- 3. Management, supervision, and service skills for the GM -- 4. Human resources -- 5. Accounting -- 6. Revenue management -- 7. Sales and marketing -- 8. The front office -- 9. Housekeeping -- 10. Food and beverage -- 11. Facility engineering and maintenance -- 12. Safety and property security -- 13. Franchise agreements and management contracts -- 14. Purchasing a hotel -- 15. Managing in the global hotel industry. |
| General note | Includes index. |
| LCCN | 2005030860 |
| ISBN | 0131711490 |
| ISBN | 9780131711495 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | TX911.3.M27 H39 2007 | ✔ Available | Place Hold |