Systems thinking : from heresy to practice : public and private sector studies / edited by Keivan Zokaei, John Seddon and Brendan O'Donovan.

Other author Zokaei, Keivan.
Other author Seddon, John, 1952-
Other author O'Donovan, Brendan.
Format Book
Publication InfoBasingstoke, Hampshire ; New York, NY : Palgrave Macmillan, 2011.
Descriptionxix, 282 pages : illustrations ; 23 cm
Supplemental ContentCover image
Subjects
Organizational effectiveness.
System analysis.
Decision making.
Total quality management.
Customer relations.

Contents How systems thinking provides a framework for change: a case study of disabled facilities grant service in Neath Port Talbot County Borough Council / Keivan Zokaei -- Systems thinking in adult social care: how focusing on a customer's purpose leads to better services for the vulnerable in society and enhances efficiency / Brendan O'Donovan -- Seeing shared work within a system / Rhian Hamer, Sararh Lethbridge -- Improving performance throughout a housing supply chain: Portsmouth City Council's systems thinking transformation / Brendan O'Donovan, Keivan Zokaei -- Organisational change: evaluating systems thinking in the UK housing sector - a work in progress / Joe Marshall -- Rethinking for radical improvement in the delivery of housing services: an overview of the application of systems thinking in the housing sector / Donna Samuel, Barry Evans -- Systems thinking for public services: adopting manufacturing management principles / Ayham Jaaron, Chris Backhouse -- Real service improvement: an empirical investigation of service improvement initiatives within a UK bank / David Longbottom, Julie Hilton, Ying Xia-Zheng -- Electrifying performance: a study of a systems thinking intervention at a UK electrical distribution network operator / Mark Hopkinson -- Improving software project management in bureaucracies / Peter Middleton, Brendan O'Donovan -- The system is always greater than its parts: using the theory of constraints and factory physics to transform manufacturing operations / Justin Watts.
Abstract "Systems Thinking is a topic which is at the forefront of how we think about management in the Public Sector and Service Industries. This collection from leading thinkers in the field takes a case study approach to a variety of issues which encompass topics such as Banking, Electrical Distribution, Manufacturing and Adult Social Care"-- Provided by publisher.
Bibliography noteIncludes bibliographical references and index.
LCCN 2010053332
ISBN9780230285552 (hardback)
ISBN0230285554 (hardback)

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks HD58.9 .S952 2011 ✔ Available Place Hold