Service management : strategy and leadership in service businesses / Richard Normann.
| Author/creator | Normann, Richard, 1943- |
| Format | Book |
| Publication Info | Chichester [West Sussex] ; New York : Wiley, ©1984. |
| Description | xii, 143 pages : illustrations ; 24 cm |
| Subjects |
| General note | Includes index. |
| Bibliography note | Bibliography: p. 139-140. |
| LCCN | 84003711 |
| ISBN | 0471904031 : |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | HD9980.5 .N67 1984 | ✔ Available | Place Hold |