Tools

LEADER 02206cam a2200529 i 4500

001 ocn683592440;

003 OCoLC;

005 20141212063650.0;

008 101123t20112011nyu b 001 0 eng ;

010 a| 2010046694;

020 a| 9781555707316 (alkaline paper);

020 a| 1555707319 (alkaline paper);

029 1 a| AU@b| 000046288680;

035 a| (Sirsi) o683592440;

035 a| (OCoLC)683592440;

042 a| pcc;

043 a| n-us---;

049 a| EREE;

050 00 a| Z711b| .R79 2011;

082 00 a| 025.52| 22;

100 1 a| Rubin, Rhea Joyce.=| ^A60814;

245 10 a| Defusing the angry patron :b| a how-to-do-it manual for librarians /c| Rhea Joyce Rubin.;

250 a| Second edition.;

300 a| xv, 125 pages ;c| 28 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| How-to-do-it manuals ;v| number 177;

504 a| Includes bibliographical references (pages 113-117) and index.;

505 0 a| A primer on anger -- Preventive measures -- How to do it : 25 basic strategies for defusing anger -- Effective listening skills -- Beyond the basics : difficult situations -- The digital landscape -- Coping with your own anger -- Help is at hand.;

650 0 a| Public services (Libraries)z| United States.=| ^A1013791;

650 0 a| Customer servicesz| United States.=| ^A364288;

650 0 a| Library usersz| United States.=| ^A525757;

650 0 a| Interpersonal communication.=| ^A5012;

650 0 a| Conflict management.=| ^A13642;

650 0 a| Anger.=| ^A3788;

830 0 a| How-to-do-it manuals for librariesv| no. 177.=| ^A242229;

949 a| Z711 .R79 2011h| JOYNER48o| jmpli| 30372015956904;

938 a| Coutts Information Servicesb| COUTn| 14258432;

938 a| Blackwell Book Serviceb| BBUSn| 3536440;

938 a| YBP Library Servicesb| YANKn| 3536440;

994 a| C0b| ERE;

596 a| 1;

998 a| 2463464;

999 a| Z711 .R79 2011w| LCc| 1i| 30372015956904d| 10/20/2021e| 10/18/2021f| 2/13/2012g| 1l| JGESm| JOYNERn| 17r| Ys| Yt| JGESBKu| 5/10/2011x| BOOKz| JSTACKSo| .STAFF. jmpl;

Defusing the angry patron : a how-to-do-it manual for librarians / Rhea Joyce Rubin.

Author/creator	Rubin, Rhea Joyce
Format	Book
Edition	Second edition.
Publication Info	New York : Neal-Schuman Publishers Inc., [2011], ©2011.
Description	xv, 125 pages ; 28 cm.
Subjects	Public services (Libraries)--United States. Customer services--United States. Library users--United States. Interpersonal communication. Conflict management. Anger.

Series	How-to-do-it manuals ; number 177 How-to-do-it manuals for libraries no. 177. ^A242229
Contents	A primer on anger -- Preventive measures -- How to do it : 25 basic strategies for defusing anger -- Effective listening skills -- Beyond the basics : difficult situations -- The digital landscape -- Coping with your own anger -- Help is at hand.
Bibliography note	Includes bibliographical references (pages 113-117) and index.
LCCN	2010046694
ISBN	9781555707316 (alkaline paper)
ISBN	1555707319 (alkaline paper)

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	Z711 .R79 2011	✔ Available	Place Hold

Defusing the angry patron : a how-to-do-it manual for librarians / Rhea Joyce Rubin.

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