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020 a| 9781591586654 (acid-free paper);

020 a| 1591586658 (acid-free paper);

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050 00 a| Z669.8b| .D84 2009;

082 00 a| 025.5/8772| 22;

084 a| 24,12| ssgn;

100 1 a| Dugan, Robert E.,d| 1952-=| ^A273528;

245 10 a| Viewing library metrics from different perspectives :b| inputs, outputs, and outcomes /c| Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki.;

300 a| xv, 346 pages :b| illustrations ;c| 26 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

505 0 a| Introduction -- Related literature -- Assessment and evaluation -- The library perspective -- The customer perspective -- The institutional perspective-- The stakeholder perspective -- Benchmarking and best practices -- Metrics for marketing and public relations -- Management information systems -- Utilizing metrics: interpretation, synthesis, and presentation -- The joys of metrics -- Appendices : A. Inputs: library perspective (reported as numbers) -- B. Inputs: library perspective (reported as ratios/percentages) -- C. Outputs: library perspective (reported as numbers) -- D. Outputs: library perspective (reported as ratios/percentages) -- E. Selected examples of process metrics -- F. Selected examples of trend metrics -- G. Examples of qualitative metrics -- H. Customer perspective -- I. Institutional perspective -- J. Stakeholder perspectives (examples) -- K. Selected metrics used by libraries for benchmarking and best practices -- L. Marketing and public relations -- M. Selected metrics from library reports -- N. Some metrics related to scholarly communication -- O. COUNTER Code of Practice, release 3 (August 2008);

650 0 a| Academic librariesz| United Statesv| Statistics.=| ^A1012418;

650 0 a| Library statisticsz| United States.=| ^A19576;

650 0 a| Academic librariesz| United Statesx| Evaluation.=| ^A305786;

650 0 a| Librariesz| United Statesx| Evaluation.=| ^A9958;

650 0 a| Libraries and colleges.=| ^A651598;

650 0 a| Libraries and institutions.=| ^A157061;

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650 07 a| Evaluation.2| swd;

650 07 a| Wissenschaftliche Bibliothek.2| swd;

651 7 a| USA.2| swd?| UNAUTHORIZED;

700 1 a| Hernon, Peter.=| ^A54139;

700 1 a| Nitecki, Danuta A.=| ^A168498;

856 u| http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018942351&line_number=0001&func_code=DB_RECORDS&service_type=MEDIAz| Inhaltsverzeichnis;

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Viewing library metrics from different perspectives : inputs, outputs, and outcomes / Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki.

Author/creator	Dugan, Robert E., 1952-
Other author	Hernon, Peter.
Other author	Nitecki, Danuta A.
Format	Book
Publication Info	Santa Barbara, Calif. : Libraries Unlimited, ©2009.
Description	xv, 346 pages : illustrations ; 26 cm
Subjects	Academic libraries--United States. --Statistics. Library statistics--United States. Academic libraries--United States. --Evaluation. Libraries--United States. --Evaluation. Libraries and colleges. Libraries and institutions.

Contents	Introduction -- Related literature -- Assessment and evaluation -- The library perspective -- The customer perspective -- The institutional perspective-- The stakeholder perspective -- Benchmarking and best practices -- Metrics for marketing and public relations -- Management information systems -- Utilizing metrics: interpretation, synthesis, and presentation -- The joys of metrics -- Appendices : A. Inputs: library perspective (reported as numbers) -- B. Inputs: library perspective (reported as ratios/percentages) -- C. Outputs: library perspective (reported as numbers) -- D. Outputs: library perspective (reported as ratios/percentages) -- E. Selected examples of process metrics -- F. Selected examples of trend metrics -- G. Examples of qualitative metrics -- H. Customer perspective -- I. Institutional perspective -- J. Stakeholder perspectives (examples) -- K. Selected metrics used by libraries for benchmarking and best practices -- L. Marketing and public relations -- M. Selected metrics from library reports -- N. Some metrics related to scholarly communication -- O. COUNTER Code of Practice, release 3 (August 2008)
Local note	Little-356695--305131059037.
Bibliography note	Includes bibliographical references and index.
LCCN	2009016899
ISBN	9781591586654 (acid-free paper)
ISBN	1591586658 (acid-free paper)

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	Z669.8 .D84 2009	✔ Available	Place Hold

Viewing library metrics from different perspectives : inputs, outputs, and outcomes / Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki.

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