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| Contents |
Medical harm : a brief history -- The emergence of patient safety -- Integrating of safety and quality -- The nature and scale of error and harm -- Reporting and learning systems -- Measuring safety -- Human error and systems thinking -- Understanding how things go wrong -- Caring for patients harmed by treatment -- Supporting staff after serious incidents -- Clinical interventions and process improvement -- Design for patient safety -- Using information technology to reduce error -- Creating a culture of safety -- Patient involvement in patient safety -- Procedures, violations, and migrations -- Safety skills -- Teams create safety -- Safe organisations : bringing it all together -- High performing healthcare systems. |
| Local note | Laupus-WCP |
| Bibliography note | Includes bibliographical references and index. |
| LCCN | 2010003436 |
| ISBN | 9781405192217 (pbk.) |
| ISBN | 1405192216 (pbk.) |
