Marketing management : a customer-oriented approach / Kenneth E. Clow, Donald Baack.

Author/creator Clow, Kenneth E.
Other author Baack, Donald.
Format Book
Publication InfoThousand Oaks, Calif. : Sage, ©2010.
Descriptionxxviii, 537 pages : color illustrations ; 29 cm
Subjects

Contents The nature of marketing management -- Market analysis -- Scooping up success -- Data warehousing : majestic mountain ski resort -- Building a customer-oriented marketing department : the new boss -- Customer acquisition strategies and tactics : lenscrafters -- Pricing : that's how the cookie crumbles -- Advertising, alternative, and direct marketing : wild West rodeo -- Sales promotions.
Bibliography noteIncludes bibliographical references and index.
LCCN 2009021715
ISBN9781412963121 (cloth)
ISBN1412963125 (cloth)

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks HF5415.13 .C57 2010 ✔ Available Place Hold