Marketing management : a customer-oriented approach / Kenneth E. Clow, Donald Baack.
| Author/creator | Clow, Kenneth E. |
| Other author | Baack, Donald. |
| Format | Book |
| Publication Info | Thousand Oaks, Calif. : Sage, ©2010. |
| Description | xxviii, 537 pages : color illustrations ; 29 cm |
| Subjects |
| Contents | The nature of marketing management -- Market analysis -- Scooping up success -- Data warehousing : majestic mountain ski resort -- Building a customer-oriented marketing department : the new boss -- Customer acquisition strategies and tactics : lenscrafters -- Pricing : that's how the cookie crumbles -- Advertising, alternative, and direct marketing : wild West rodeo -- Sales promotions. |
| Bibliography note | Includes bibliographical references and index. |
| LCCN | 2009021715 |
| ISBN | 9781412963121 (cloth) |
| ISBN | 1412963125 (cloth) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | HF5415.13 .C57 2010 | ✔ Available | Place Hold |