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LEADER 02083cam a2200529 a 4500

001 ocn320800660;

003 OCoLC;

005 20141212050050.0;

008 090515s2009 enka b 001 0 eng ;

010 a| 2009019109;

015 a| GBA9715352| bnb;

016 7 a| 0153317112| Uk;

020 a| 9780749455125;

020 a| 0749455128;

029 1 a| BWKb| L2829261;

029 1 a| NLGGCb| 320873013;

029 1 a| AU@b| 000044262244;

035 a| (Sirsi) o320800660;

035 a| (OCoLC)320800660;

049 a| EREE;

050 00 a| HF5415.5b| .B36823 2009;

082 00 a| 658.8/122| 22;

100 1 a| Barnes, Cindy,d| 1961-=| ^A1009229;

245 10 a| Creating & delivering your value proposition :b| managing customer experience for profit /c| Cindy Barnes, Helen Blake, David Pinder.;

246 3 a| Creating and delivering your value proposition;

260 a| London ;a| Philadelphia :b| Kogan Page,c| 2009.;

300 a| xvi, 213 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Value.=| ^A28233;

650 0 a| Value added.=| ^A380250;

700 1 a| Blake, Helen,d| 1962-=| ^A1009228;

700 1 a| Pinder, David,d| 1945-=| ^A1009227;

856 42 3| Contributor biographical informationu| http://www.loc.gov/catdir/enhancements/fy1005/2009019109-b.html;

856 42 3| Publisher descriptionu| http://www.loc.gov/catdir/enhancements/fy1005/2009019109-d.html;

949 a| HF5415.5b| .B36823 2009h| JOYNER48o| jmpli| 30372015312082;

994 a| C0b| ERE;

938 a| Baker and Taylorb| BTCPn| BK0008361539;

938 a| YBP Library Servicesb| YANKn| 3057430;

938 a| Blackwell Book Service UKb| BBUKn| L2829261c| 29.95;

596 a| 1;

998 a| 2191399;

999 a| HF5415.5 .B36823 2009w| LCc| 1i| 30372015312082d| 8/18/2015e| 7/29/2015f| 2/7/2011g| 1l| JGESm| JOYNERn| 4r| Ys| Yt| JGESBKu| 3/29/2010x| BOOKz| JSTACKSo| .STAFF. jmpl;

Creating & delivering your value proposition : managing customer experience for profit / Cindy Barnes, Helen Blake, David Pinder.

Author/creator	Barnes, Cindy, 1961-
Other author	Blake, Helen, 1962-
Other author	Pinder, David, 1945-
Format	Book
Publication Info	London ; Philadelphia : Kogan Page, 2009.
Description	xvi, 213 pages : illustrations ; 24 cm
Supplemental Content	Contributor biographical information
Supplemental Content	Publisher description
Subjects	Customer relations. Value. Value added.

Variant title	Creating and delivering your value proposition
Bibliography note	Includes bibliographical references and index.
LCCN	2009019109
ISBN	9780749455125
ISBN	0749455128

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .B36823 2009	✔ Available	Place Hold

Creating & delivering your value proposition : managing customer experience for profit / Cindy Barnes, Helen Blake, David Pinder.

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