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LEADER 02068cam a2200517 a 4500

001 ocn320351101;

003 OCoLC;

005 20141212050048.0;

008 090427s2009 enka b 001 0 eng ;

010 a| 2009017061;

015 a| GBA9715362| bnb;

016 7 a| 0153317122| Uk;

020 a| 9780749456412;

020 a| 0749456418;

029 1 a| NLGGCb| 320873021;

029 1 a| CDXb| 9992938;

029 1 a| AU@b| 000044169511;

035 a| (Sirsi) o320351101;

035 a| (OCoLC)320351101;

049 a| EREE;

050 00 a| HF5429b| .B6636 2009;

082 00 a| 658.8/122| 22;

100 1 a| Brock, David,d| 1962 February 26-=| ^A1209859;

245 10 a| Aftersales management :b| creating a successful aftersales strategy to reduce costs, improve customer service and increase sales /c| David Brock.;

260 a| London ;a| Philadelphia :b| Kogan Page,c| 2009.;

300 a| vi, 218 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

650 0 a| Retail tradex| Management.=| ^A18865;

650 0 a| Returning goods.=| ^A1233942;

650 0 a| Quality of products.=| ^A112188;

650 0 a| Customer services.=| ^A364728;

650 0 a| Customer relations.=| ^A61341;

856 42 3| Contributor biographical informationu| http://www.loc.gov/catdir/enhancements/fy1005/2009017061-b.html;

856 42 3| Publisher descriptionu| http://www.loc.gov/catdir/enhancements/fy1005/2009017061-d.html;

856 41 3| Table of contents onlyu| http://www.loc.gov/catdir/enhancements/fy1005/2009017061-t.html;

994 a| C0b| ERE;

938 a| Baker and Taylorb| BTCPn| BK0008361540;

938 a| YBP Library Servicesb| YANKn| 3057431;

938 a| Coutts Information Servicesb| COUTn| 9992938;

596 a| 1;

998 a| 2191369;

999 a| HF5429 .B6636 2009w| LCc| 1i| 30372015314047d| 7/22/2011e| 6/11/2011f| 2/7/2011g| 1l| JGESm| JOYNERn| 2r| Ys| Yt| JGESBKu| 4/6/2010x| BOOKz| JSTACKSo| .STAFF. jmpl;

Aftersales management : creating a successful aftersales strategy to reduce costs, improve customer service and increase sales / David Brock.

Author/creator	Brock, David
Format	Book
Publication Info	London ; Philadelphia : Kogan Page, 2009.
Description	vi, 218 pages : illustrations ; 24 cm
Supplemental Content	Contributor biographical information
Supplemental Content	Publisher description
Supplemental Content	Table of contents only
Subjects	Retail trade--Management. Returning goods. Quality of products. Customer services. Customer relations.

Bibliography note	Includes bibliographical references and index.
LCCN	2009017061
ISBN	9780749456412
ISBN	0749456418

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5429 .B6636 2009	✔ Available	Place Hold

Aftersales management : creating a successful aftersales strategy to reduce costs, improve customer service and increase sales / David Brock.

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