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| Contents |
Basic principles of quality management -- Drivers of change -- Improving patient safety -- Focus on the patient -- Understanding processes, outcomes, and costs -- Getting down to business -- Value of prevention -- Cost of sentinel events -- Managing expenses in a high risk environment -- Improving communication and establishing trust -- Promoting a safe environment of care. |
| Bibliography note | Includes bibliographical references and index. |
| LCCN | 2009021529 |
| ISBN | 9780470281673 |
| ISBN | 0470281677 |
